Delivery Information

We provide different shipping options according to the convenience of the customer, click here to find out more on costs & transit times.

All deliveries are made Monday to Friday between 8:00 to 18:00, this excludes Bank Holidays, weekends.

Please provide us with a valid and correct mobile (cell phone) number, you will receive in transit text messages providing you with updates on your pending delivery and options, should you need to change anything regarding the delivery address/day.

A signature is required upon delivery, and most deliveries will be attempted twice, unless there is an address problem.

If you are not available to accept delivery the courier will either leave a calling card; send a text message or email notification to you, to advise that delivery has been attempted. You will then be required to follow the instructions in order to get a redelivery.

You will be able to track your missed delivery by logging on to parcelforce.co.uk or Royal mail (depending on the service you have selected) and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier.

Please note that the courier can also leave your parcel with a neighbor from the first delivery attempt should you not be home, and it will then be required to collect it from them.

If the parcel is not successfully delivered to you within two weeks of shipping, the parcel will be returned to us. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.

Before you finalize your order, you’ll be given various delivery options to choose from with estimated delivery times and dates depending on the delivery address.

We work our best to ensure we meet all delivery dates and times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather or technical issues etc. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

During busy periods, deliveries may take longer. If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer Services Team, or email us at support@rituonline.com

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DELIVERY OPTIONS

Timed delivery options are available on orders placed before 17:00* Monday to Thursday. Orders placed on Friday before the 17:00* deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.

Timed deliveries are only available to certain areas within the UK, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made from Monday to Friday (excluding bank holidays), unless the Saturday or Sunday delivery option has been selected. Both Saturday and Sunday deliveries are not available to all postcode areas within the UK.

DUTY & VAT

All deliveries to the destinations outside the EU are subject to import duties and taxes, which are levied by the importing country at the time of delivery arrival in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

The price displayed for goods/services remains the same for all customers regardless of the country of delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU (including the Channel Islands and Canary Islands). Other components of the total price at the checkout, including delivery charge, will vary for each customer.

 

 

POSTAGE

Once your order has been dispatched, you will receive various notifications from the courier either by email or SMS, to keep you informed about your forthcoming delivery. If you do not hear anything or still don’t have your order after 5 working days after having placed your order, then please contact us at support@rituonline.com

Postage promotions may be on offer via our website, with varying minimum spend values. These offers are only applicable for mainland UK customers or specific destinations (countries) as stated in the offer. Northern Ireland, Scottish Highlands, Isle of Scilly, Isle of Man and all EU and Non-EU Countries are excluded from this in their entirety from any offer applied to the UK mainland.

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RETURNING GOODS

Returning Your Order

Dissatisfied with your order? No worries. We've made the returning process fuss-free, just make sure that you:

  • Pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.).
  • You can return the items within 14 days of receipt, and we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
  • Include your dispatch note as a proof of purchase and fill in the returns form.

We’ll accept returns for any of the following reasons:

  • The products are of unsatisfactory quality
  • The products are not as described on-site
  • The products do not fit properly
  • You no longer want these products

Restrictions

We’re unable to accept returns of the following items, for hygiene reasons:

  • Pierced jewellery (including earrings)
  • Hosiery
  • Cosmetic products

Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will not be returned.

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HOW TO RETURN YOUR ORDER

Returns By Post

We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK. Send your return to:

Ritu Online

Address : 

P.O.Box :1347, Bradford - BD5 5DL, United Kingdom

Refunds

Please allow 14 days from the date you return your order to us for your refund to appear in your bank account. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.

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